Shipping & Delivery

Lead Times

Production & Delivery Timeline

Because every piece is made to order, please allow time for crafting, quality inspection, and delivery. Here's what to expect:

Order Confirmation

We confirm your order details — product, size, colour, and delivery address — within 1 business day of receiving your enquiry.

Production

Your piece is handcrafted in our Yogyakarta workshop. Standard production takes 4–6 weeks, depending on the complexity and finish.

Quality Check

Every piece undergoes thorough quality inspection — surface finish, structural integrity, and sealant application — before packaging.

Delivery

We coordinate delivery to your location. Delivery times vary by destination — see shipping zones below for estimated transit times.

Shipping Zones

Delivery Coverage

CONCREA ships across Indonesia and internationally. Shipping costs are calculated based on product weight, dimensions, and delivery destination.

Zone	Coverage	Est. Transit	Notes
Java	Jakarta, Bandung, Semarang, Surabaya, Yogyakarta	3–7 days	Most competitive rates
Bali & Lombok	Denpasar, Ubud, Canggu, Seminyak, Mataram	5–10 days	Popular for villa projects
Sumatra	Medan, Palembang, Padang, Pekanbaru	7–14 days	Freight shipping
Kalimantan & Sulawesi	Balikpapan, Makassar, Manado	10–14 days	Freight shipping
International	Singapore, Malaysia, Australia, and worldwide	14–30 days	Contact for quote

For international orders or large commercial shipments, contact us for a detailed shipping quote and logistics plan.

Packaging

Safe & Secure Packaging

Concrete furniture requires careful handling. Every CONCREA piece is professionally packaged with multiple layers of protection to ensure it arrives in perfect condition.

Our Packaging Process

Each piece is wrapped in protective foam padding, secured with corner protectors, and placed in a custom-fitted wooden crate for transit. For dining tables and larger pieces, we use reinforced palletised shipping.

White Glove Delivery

For Java and Bali destinations, we offer white glove delivery — our logistics team will deliver to your room of choice and unpack the piece for you. Available at additional cost. Contact us for details.

Frequently Asked Questions

Shipping FAQ

Standard production is 4–6 weeks from order confirmation. Custom projects or complex finishes may require additional time. We'll provide a detailed timeline when confirming your order.

Yes. Once your piece ships, we'll send you tracking information via WhatsApp or email. For larger shipments, our logistics team will coordinate delivery timing directly with you.

Yes, CONCREA ships worldwide. International shipping is handled via freight and logistics partners. Contact us with your destination and product details for a shipping quote. Singapore, Malaysia, and Australia are our most common international destinations.

While rare due to our protective packaging, if your piece arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We will arrange a replacement or repair at no additional cost.

Yes, workshop pickup is available in Yogyakarta by appointment. This is a great option if you'd like to inspect the piece in person before taking delivery. Contact us to arrange a pickup time.

Shipping costs are based on product weight, dimensions, packaging requirements, and delivery destination. We provide a shipping quote alongside your product quotation. For Java destinations, smaller items like side tables often qualify for flat-rate shipping.

For commercial projects and large residential orders in Java and Bali, we offer on-site installation coordination. Our team can work with your contractor to ensure proper placement and setup. Contact us for details.